You can shop easily without having to register. But if you register as a member of Steve Madden, you will enjoy various benefits such as:
Faster checkout on your next order
Saving more than 1 delivery address on your account
Update your account information
Track your order status
View previous orders
The option to subscribe to our newsletter, where you will get a large selection of new products, promotions, special prices, events and other interesting offers.
Please follow the steps below:
Click "Join Now" on the website’s top-left corner
Fill in the detail and click "Create An Account"
You can start shopping and will receive a confirmation email from Steve Madden.
Please click here for registration.
Please follow the steps below:
Click “Sign In” on website’s right top corner, fill in your registered email and password, and click “Sign In”
Click “Account Information” menu to update your personal information, and click “Change” for information you wish to update then click ‘’Save’’
You will receive a password reset link on your registered email
Please click here here then click "Forgot your password?" to reset your password.
Please follow the steps below:
Click “Sign In” on website’s top-left corner, fill in your registered email and password and click “Sign In”
Click “Address Book” to update your personal information
Choose “Change Billing Address” for information you wish to update or “Add New Address” to save more than one delivery address.
Please click here to update your delivery address.
Orders
You can shop your favourite products easily, just follow these simple steps:
Select the product you wish to purchase
Select the size, and then choose “Add to Cart”
To add more products, repeat step 1 & 2
Once you finish, click “Shopping Bag Icon” on the right top corner of the website
Review the cart
Click “Buy Now” to finish shopping and make payment
Fill in your valid email address and the detail of delivery address if you checkout as a guest. You can also login to your registered account at Steve Madden by clicking “Login”.
Complete your delivery address and delivery method.
Review your order and make sure that the products quantities and sizes are correct, and then choose “Next”
Choose one of the payment methods below:
Virtual Account (Bank Mandiri, BCA, Permata, and BNI)
Credit Card (VISA, JCB, and Mastercard)
Atome (Instalment without Credit Card)
Click “Place Order” and finish your payment.
You will receive the order status notification on your email
If you have paid the order, we will process your refund via the original payment method of your order, such as credit card return, or funds transfer to your bank account for Virtual Account payment.
Note: The refund process takes 7 to 14 working days, depending on the refund payment method. We will process your refund as soon as we receive your account information details based on the payment method selected during your initial purchase.
Please follow the steps below:
Click "Track Order" on the right top corner
Input your Order ID number
Make sure the Order ID is the same with the one sent to your email address
Click "Search"
Delivery status information will show according to the order ID number you have entered
Most of our products are the same, however in certain collections some products may be available exclusively on either one of the channels.
All our prices are the same, however in certain periods we may have special promotions on our website or in stores which may be available exclusively on one of the channels.
Prices may change at any time due to promotions. The promotional price offered for a certain product is valid for a limited period. We recommend you to become a member of Steve Madden and register for our newsletter to receive regular promotional information.
Please follow these simple steps:
Go to the product page you wish to order
Click “Size Chart” section under the product name
You can see the insole size information in CM (centimetre) on the size chart provided in the product details.
The size commonly used is in EU. You can also view and adjust the insole size in CM (centimetre) on the available size chart
Size changes or any changes to order details cannot be done. Please make sure all your order details are correct before payment. Sizes and products shipped are according to your order.
We make sure all products sold in our official store are original products.
The products we have on our website are constantly being updated, therefore we cannot ensure product availability. Products are available if the size or product can be selected or added to the cart, if the product and size cannot be clicked, then the stock is not available.
We cannot confirm when and whether the product will be available. Please check our website regularly and sign up for our newsletter as we continue to update on the latest products and promotions.
All products from the Asia Region are manufactured in China, Vietnam, India and Indonesia. The products will be sent in random order and based on product stock availability, therefore we cannot confirm which country-made product will be sent to you.
We apologize, we do not provide shopping bags for online purchases.
PAYMENT
The payment methods available are:
Virtual Account (Bank Mandiri, BCA, Permata, and BNI)
Credit Card (VISA, JCB, and Mastercard)
Atome (Instalment without Credit Card)
Select Payment Method > Virtual Account > Place Order
Note:
If you wish to use your Voucher Code /Discount Code, please insert your code in the box on the cart page and click "Apply". If your Voucher Code is in accordance to our Terms and Conditions, the discount will be applied and it will deduct the payment amount.
After you click "Place Order", you will be directed to another page with order and payment details information. Here you will get your Virtual Account number details for your payment purposes
Input Virtual Account number 123xxxxxxx (as shown on detail transaction page) and click "Yes"
Check the data on screen, make sure the name shown is Steve Madden and the total amount is correct. Continue by clicking "Yes"
Note: Make sure to make the payment within 1x24 hours to avoid automatic cancellation by our system.
After completing all steps successfully, you will receive a confirmation email from Steve Madden, and your order will be processed.
Yes, the payment time limit is 1x24 hours after you place an order.
Your order will be automatically cancelled by the system if no payment has been made within the specified time limit.
Select Payment Method > Credit Card > Place Order
Note:
If you wish to use your Voucher Code /Discount Code, please insert your code in the box on the cart page and click "Apply". If your Voucher Code is in accordance with our Terms and Conditions, the discount will be applied and it will deduct the payment amount.
Payment for Credit Card transaction is made through our secure payment link for VISA, JCB, & MasterCard.
Enter cardholder name, number, expiry date, and CVV number and click "Continue"
If your card has a 3D Security System feature, you will receive an SMS verification code from the bank. Use it to continue the transaction.
After completing all steps successfully, you will receive a confirmation email from Steve Madden, and your order will be processed.
Yes, you have to input your card number every time you make a payment using Credit Card. We guarantee the security of our systems and the confidentiality of your personal data. We also work with internet service providers that have been equipped with 3D security systems to prevent any fraudulent attempt. This technology ensures the full confidentiality and security of all customer data.
We apologize, currently Steve Madden does not accept payments with Credit Card instalments. We will soon add this facility to provide you with additional shopping convenience and experience.
Atome is a payment service app that facilitates you to shop in instalment without credit card.
Atome provides two payment plans:
3 months instalment
6 months instalment
You can use Atome to shop in both of Steve Madden online and offline stores.
Atome is available as a payment option if you are Indonesian citizen, hold e-KTP and must be between 18 - 65 years old.
Atome is available for all products in stores, online and on the app.
Online: You can do the transaction in our website and choose Atome as the payment method.
Offline: You can go to our store and and pay using Atome by scanning Atome QR code available at the store. You can also use Atome application to scan the QR code
The minimum transaction is Rp 100.000.
You can split each transaction into 3 payments in 3 months or 6 payments in 6 months. Without Down Payment (DP) and without interest.
First instalment will be due 1 month after the transaction.
Second instalment will be due 2 months after the transaction.
Third instalment will be due 3 months after the transaction.
You need to pay membership fee each month when you have active instalment. For more information on Atome, Please click here.
Please ensure that you have followed all the payment steps in accordance with the payment method and all the payment data you have entered is correct. If you are still having problems, please contact us and attach a photo proof of the payment problem.
SHIPPING/DELIVERY
We provide the following delivery methods:
Home Delivery (Receive the product at the convenience of your home)
Home Delivery is a shipping method where your ordered product will be delivered by a shipping/delivery partner service.
Receipt Number is a document containing the order number which is issued by the shipping/delivery partner service when your order is ready to be shipped and serves as proof of delivery.
Detailed information on the tracking number will be sent to your email address when the order is already in the process of being sent by our shipping/delivery partner.
We provide free shipping throughout Indonesia for all purchases on our website.
The estimated order delivery time for Jakarta area is 1-4 working days and for outside Jakarta is 2-7 working days. This estimated duration is in accordance with the terms of the shipping/delivery partner service used.
If your order does not arrive within the specified duration, please contact our Customer Service Team.
Please follow the steps below:
Click "Track Order" on the right top corner
Input your Order ID number
Make sure the Order ID is the same with the one sent to your email address
Click "Search"
Delivery status information will show according to the order ID number you have entered
We recommend that you contact our Customer Service Team immediately, no later than 14 days after the date the product is received, as stated in our Return Policy.
Our Customer Service Team will verify and check your order and products details.
Please keep the product in good condition and in its original packaging.
Please click here for more information on Return Policy.
It is not possible to change the address details as order will be shipped according to the address registered in the system. Please make sure all your shipping address data is correct before making a payment.
RETURNS
Yes, you can with the following Terms and Conditions:
Products purchased at full price and with a maximum 30% discount. We do not accept returns for products which have been purchased at more than 30% discount during promotion period.
Products must have never been used and must still be in its original condition, complete with labels attached to the product and without damage.
Product must not have stains, broken seams, missing buttons, loosened threads or other conditions that deem the product to be defective or damaged.
Products must have its brand box and packaging in its original condition. The box and packaging must not be broken or dented, not attached to any adhesive material, and complete with other items from the original packaging such as cartons, clothes hangers, stickers, ribbons, ropes, polybags, plastic, and other objects.
Request for product return must be made within 14 days of when the order is received. Returned products must be received at the pre-determined location no later than 7 days after the date of return is approved by Steve Madden
When returning the product, please use the outer packaging/box as we sent you and cover the product packaging with a sturdy wrapper and add a "FRAGILE" sticker to avoid original boxes broken during shipment. We do not accept any form of return where there is damage to the product and the product packaging/box.
Refund process takes 7 to 14 working days. It may vary depending on the refund method. Refund will be made as soon as we have received the returned products and according to your initial payment method selected during purchase. We do not refund the shipping costs of returned products.
Request for exchange due to color differences between the received physical product and product photo caused by lighting effects or computer screens are not allowed.
Request for exchange due to incorrect purchase or change of mind after purchasing is not allowed. We strongly advise to review your cart before completing the order.
Request for exchange is not applicable for swimwear, sports bra, sports apparel, tight clothing (including legging, compression, cycling pants), socks, fitness equipment, sports accessories (including hats), and other products or brands with specific Terms and Conditions and stated clearly on its description.
Please contact our Customer Service Team to submit the return request.
Please click here for more information on Return Policy.
Request for product return must be made within 14 days of when the order is received. Returned products must be received at the pre-determined location no later than 7 days after the date of return is approved by Steve Madden
Please click here for more information on Return Policy.
Requests for returns and exchanges are not applicable for swimwear, sports bra, sports apparel, tight clothing (including legging, compression, cycling pants), socks, fitness equipment, sports accessories (including hats), and other products or brands with specific Terms and Conditions and stated clearly on its description.
Please contact our Customer Service Team to make a return request.
Note: Request for product return must be made within 14 days of when the order is received. Returned products must be received at the pre-determined location no later than 7 days after the date of return is approved by Steve Madden
Please click here for more information on Return Policy.
Products purchased on promotional basis are non-refundable.
Exchanges are valid for products with the following criterias:
Incorrect Size
Product received does not match customer's order: e.g., the customer ordered number 30, but received size 32.
Different sizes between the physical product and the packaging/box.
Different sizes between left and right (e.g.,: shoes, sandals).
Product received is the same side (both shoes/sandals are both right or left sides).
Incorrect Color
Product color is not the same as stated in the product description: e.g.,, a customer ordered blue shoes, but received red shoes.
Incorrect Size
Product color: Faded or different color.
Product material: Peeled leather, torn material, loose stitches or knitting, stained or deformed parts, torn or punctured material.
Parts of the product: Loose buttons, broken zippers, missing pieces/parts, broken handles, cannot be pumped (for balls).
Requests to exchange products with other sizes or colors or types/models are not allowed. However, you may return your product for a full refund (provided that the exchanged product meets the criteria) and place a new order. Product exchange can only be done with the same product (same SKU, same size, same color, etc.)
Request for product exchange must be made within 14 days after the order is received. Exchanged products must be received at the pre-determined location no later than 7 days after the exchange date is approved by Steve Madden.
When exchanging the products, please use the outer packaging/box as we sent you and cover the product packaging with a sturdy wrapper "FRAGILE" sticker to avoid damage on the original box during shipment We do not accept any form of exchanges where there is damage to the product and the product packaging/box.
Exceptions:
We do not allow exchange requests based on the color difference between the physical product received and the product photo caused by lighting effects or computer screens.
We do not allow exchange requests based on a wrong purchase or a change of mind after purchase. We strongly recommend you to review the shopping cart before completing an order.
Exchange requests do not apply to swimwear, sports bras, sportswear, tights (including tights/leggings, compression/compression pants, cycling shorts), socks, fitness equipment, sports accessories (including hats), and other products or brands with specific Terms and Conditions and which have been stated clearly in the description.
Please contact our Customer Service Team to submit the exchange request.
Please click here for more information on Return Policy.
REFUND
We will process your refund based on the payment method selected during your initial purchase, namely the refund of the Credit Card for the Credit Card payment method, or fund transfer for the Bank Transfer. Refunds cannot be made in cash.
We apologize, we do not reimburse the shipping fee for returned products.
The refund process takes 7 to 14 working days, depending on the refund payment method. We will process your refund as soon as we receive the returned product from you and the account information details based on the initial payment method selected during your purchase. Shipping fees for returned products will not be included in the refund.
Refunds will be processed according to the bill/amount you paid, excluding discounts from e-Vouchers/coupons.
You may return the product via our delivery partner. Please inform our Customer Service Team for product returns request.
OTHERS
You can get information about ongoing promotions through the banner on the store's website main page. We always provide information on the latest products and promotions on this page.
